It cannot be overstated how important our people are to us here at Enigen. We are lucky enough to have some fantastically talented people among us, and would like to introduce you to a few of Team Enigen.
FERNANDO, SENIOR CX CONSULTANT
Fernando is focused on the design, implementation, and integration of CX Sales (CRM) solutions for our customers. Fernando is key to many of our CRM projects, and also has the opportunity to input on a wider scope of CX products.
Fernando joined Enigen in February 2019, but not for the first time – He also worked for Enigen between 2014-2016. He decided to re-join the business due to “The chance to work on large projects with multiple platforms involved, enabling me to develop my career more towards integrations.” He said: “when I left previously, I liked what I did, but I missed the strong team spirit I had at Enigen. I also like that I can really see the impact of my actions here – in larger companies, you do not always get to play such a critical role in project success.”
EMILY, ALLIANCES EXECUTIVE
Emily joined Enigen as Alliances Executive in July 2020. Having graduated from the University of Birmingham and working within Customer Services at David Lloyds, Emily noticed that she was good at working with people, therefore an Alliances role would be a great fit for her.
Upon starting her role within Alliances, Emily realised just how interested she was in Customer Experience and the way it intersects with our lives and day-to-day activities. 2 years down the line, this interest in CX has helped her navigate through her role and build strong relationships with our partners at Oracle.
With the world opening back up after COVID-19, Emily has said “I can’t wait to get out and travel, meet our partners, go to Enigen’s events, Oracle’s events, conferences, etc., and have more genuine interactions. And I’m looking forward to continuing to work closely with our partners to form close working relationships. When we build plans and strategies with our partners that then create success, that’s a great experience for everyone involved!”
JOSHUA, SUPPORT ANALYST
Joshua joined Enigen as a Support Analyst in February 2021 after studying Computing at college and completing an internship in IT support for a local Law firm in Colchester. Having studied both the Hardware and Software elements of computing, he knew that in his first professional role he wanted to focus on the Software side of things. Joshua has said “I wanted to join Enigen as the role really offered exactly what I was looking for at the starting point in my career, and the partnership we have with Oracle is really valuable for me in terms of being able to work with best-of-breed solutions.”
As part of the Enigized Managed Services team at Enigen, Joshua offers expert support to client’s post-implementation. He has said “My next steps are to continue to grow my skills in the applications I work with, learning from our Consultants and more experienced Support Analysts and working to support our customers.”