At Enigen we believe in creating exceptional customer experiences – in both the applications we work with and deliver to your business and in our relationships with our customers.
What are Managed Cloud services?
Managed Cloud Services encapsulates the partial or complete management and control of a Client’s Cloud Platform. In Enigen’s case, this is how we can provide Oracle Cloud Support.
What do Enigized Managed Oracle Services offer?
Enigized Managed Services is born out of a necessity to deliver these experiences on our customers’ terms. It is not enough to manage & deliver technology implementation; we recognise that a service focused on several principles, namely low cost, high quality, short SLAs and a flexible payment model is the only way to deliver an exceptional experience to our customers.
If you’re looking for Oracle Support for CX, SCM, or ERP applications, or already use Oracle Cloud Apps, Enigen’s Managed Services & Support is the ideal choice with comprehensive capabilities across the entire suite. Our customers think of Enigized as their extended team of technology experts – available when they need them.
The Enigized model works on 12, 24 and 36-month contracts with a pool of support hours that can be utilised. The model is based on a pool of hours per period (a 2-month window) where our clients can raise tickets through our portal for:
• Oracle Cloud Support
• Advice, Guidance and Coaching
• Simple & flexible onboarding process
• Application Enhancements
• Upgrade Management
• Small Configuration Changes
• Bug Fixing and Cause Analysis
Enigized Customer Success Model
Maximise the value of your Oracle applications with our Gold or Silver Customer Support Packages.
Aside from Enigized, clients are also able to work with Enigen for dedicated Customer Success. Enigen offers Gold Tier and Silver Tier, with bespoke pricing based on initial discovery. A snapshot of the offering is below with a comprehensive breakdown provided by contacting Enigen directly.