What is Asset Based Field Service?
To put it simply, field services refer to any work conducted outside the office – including product delivery, repair and maintenance, and home visits. In turn, Field Service Management is the means by which to organise and optimise these mobile operations in the most efficient manner possible.
On the other hand, asset service refers to the management of physical assets such as equipment, machinery, vehicles, and tools. It is field service agents who are performing the essential work of maintaining, servicing and repairing these physical assets.
Field and asset service are intrinsically linked processes that, when working together, can maximize the performance, longevity and efficiency of assets while minimising operating costs for your organisation.
What does it do for your business?
- Extended asset lifetime: By implementing preventive maintenance strategies, businesses can reduce the chance of equipment failure, decrease unscheduled downtime, and extend the overall lifetime of an asset. This not only leads to long-term cost savings but allows business to operate more sustainably.
- Improved inventory management: Monitoring inventory levels and distributing spare parts is essential for good service management. Technologies such as AI can help this process by analysing historic patterns to predict stock levels, as well as trigger events such as part dispatching to ensure that field service agents have what they need to complete a job.
- Empowered field service agents: Arm field service agents for success by providing with real-time access to necessary tools or resources while on the job. This can include pre-defined workflows, diagnostic data, asset service histories, and more.
- Streamlined communication: By operating off a single platform, all departments can benefit from centralised real-time updates and collaborative tools that can enhance coordination and reduce delays.