Category Archives: News

Contributor: Vishnusurya Pinnamaraju, Managing Consultant – SCM, Enigen In today’s competitive market, your customers aren’t just looking for vendors who are reliable or have good prices. They’re expecting more than that. As our MD Alex Love covered in this video, a changing workforce is one of a few drivers that is shifting expectations in B2B andContinue reading “5 Ways Robust Supply Chain Management Can Support Great Customer Experience”

In an Industry View piece published on Business Reporter and the Independent, our Managing Director Alex Love was quoted discussing key themes around the importance of supply chain data in relation to the experience economy. His quote was featured alongside quotes from Oracle VP for Mid-Market Applications Western Europe, Andre Robberts, and Sales Director for Supply ChainContinue reading “Enigen and Oracle featured in the Independent on connecting CX & SCM”

Customer demands are changing and with it, the way we buy and sell in the B2B landscape is evolving. The demands on their supply chains and how they are managed have been heightened, requiring speed, clarity, and accuracy in forecasting. Customers require a single view of the interactions they have with you as a supplier;Continue reading “Experience-Driven Portals to Improve CX & Streamline Supply Chains”

Contributor: Owen Stone, Senior CX Consultant, Enigen COVID-19. A disease that has changed the world. No-one in 2019 could have predicted the impact that a global pandemic would have on modern business, leaving us facing challenges we had never considered. Except, of course, that a lot of smart developers actually had considered them. Now, I’mContinue reading “How to prepare your customer service team for the next big disruption”

Contributor: Ozan Yavasoglulari, Managing Consultant – eCommerce & Portals. #4 COMPLEX IN BEHAVIOUR, SIMPLE IN USE In this post, we’ll look at number four in the list of the top five common challenges faced when transitioning B2B sales online. You may recall in the previous post (#5 B2B Buyer Specific and Relevant Content) I gave away aContinue reading “Top 5 Challenges in Your B2B Online Sales Transition: #4 Complex in Behavior, Simple in Use”

We are proud to announce that we have been awarded a Bronze in Mind’s Workplace Wellbeing Awards 2020-2021! Here’s what our Director of People & Culture, Erin Shaw, had to say about the award: “I’m really proud of our company and our culture for receiving a Bronze Award in Mind’s Workplace Wellbeing Index 2020/21. TheContinue reading “Enigen Awarded Bronze in the Mind Workplace Wellbeing Index”

We are pleased to announce we have been formally certified on Oracle CX Commerce, the first Oracle partner in Europe to achieve this certification and the second partner globally. To achieve this certification, we needed to achieve a number of different certifications across multiple departments: Project Management Pre Sales Support Product Implementation We are veryContinue reading “Enigen Become First Certified Oracle Partner in Europe for CX Commerce”

Contributor: Owen Stone, Senior CX Consultant If you’ve spent any time configuring Oracle B2C Service, you’ll know how absolutely indispensable Business Rules are. They form the core of B2C Service’s automated decision making, and they’re the key to the processing of data in real–time, from the basics, like routing incoming incidents to the right queue,Continue reading “Oracle B2C Service: Why You Should Use Enhanced Business Rules”

Contributor: Ozan Yavasoglulari, Managing Consultant – eCommerce & Portals. Quite a bit has been written around the challenges companies face in transitioning their B2B sales online, ranging from Marketplace digital strategies, eCommerce portals, to Punchout solutions. And while these challenges vary from one industry to another, most are actually common enough to warrant a TopContinue reading “Top 5 Challenges in Your B2B Online Sales Transition: #5 B2B Buyer-Specific & relevant content”

The landscape of B2B sales has changed a great deal over the last 12 months. Customers expect more, and are increasingly going online to transact. And as our Managing Director Alex Love confirms, it’s a change that was only accelerated by the global pandemic rather than created by it. Watch Alex discuss the changes we’reContinue reading “Watch: What Does The Future Look Like for B2B Sales Leaders?”