CX Applications
SCM Applications
ERP Applications
Tech
Sales
CPQ
E-Commerce
Subscription Management
Field Service
Service
Marketing

Sales

Oracle CX Sales is a comprehensive Cloud-based CRM offering a full range of classic CRM features, further enhanced with additional capability through Artificial Intelligence, Performance Management, Planning, and extensive data management power.

Sitting on Oracle’s Fusion platform, Oracle CX Sales natively integrates with a whole host of other Oracle tools, while also being simple to integrate with systems from other vendors. CX Sales is often deployed with it’s direct counterpart, Oracle B2B Service, to offer support for your customers from a single platform within your CRM.

Sales

CPQ

Oracle CPQ (Configure, Price, Quote) allows you to give your clients a superior customer experience in three crucial ways; self-served or salesperson-led configuration for complex products and orders; global pricing catalogues and discount levels which are centrally managed; and a streamlined quoting system that can speed quoting times up from days or weeks to hours or minutes.

By offering a solution that optimises your selling process, you can give customers what they are asking for; faster quoting, simpler transactions and configurable products, self-service, and a better customer experience.

CPQ

E-Commerce

Oracle Commerce is a cloud-native eCommerce platform with a full scope of capability for B2B commerce experiences. With extensive out-of-the-box features and multisite functionality, Oracle Commerce offers everything you need in a modern eCommerce SaaS platform.

Sitting on the Oracle Fusion platform, Oracle Commerce easily integrates with Oracle’s extensive Supply Chain Management applications. This allows crucial data points to be easily accessible within the platform, supporting visibility across Order Management, Inventory Management, Product Hub/PIM, and more.

E-Commerce

Subscription Management

Oracle Subscription Management allows you to connect your CRM and back-office, allowing you to manage subscriptions, contracts, renewals, and upgrades through a single platform which can integrate directly into your wider system architecture.

Develop new revenue streams by creating recurring orders for spare parts and consumable products, or simplify the management of contracts, billing, and revenue across all of your existing subscriptions.

Subscription Management

Field Service

Oracle Field Service is a service management solution that supports you to coordinate all of your in-field service teams, maximising the efficiency of your mobile workforce.

Field Service allows you to accurately predict staffing needs, with improved forecasting and workload management goals, optimise your resource utilisation, and intelligently automate scheduling and routing. Ensure your teams are scheduled, routed, and equipped correctly for every job.

Field Service

Service

Oracle B2C Service is a powerful service desk solution providing innovate and immediate ways to service customers through whichever channel they prefer. Unifying customer data across all platforms they choose to interact with your business in, customers will always receive a more personalised service through Oracle B2C Service.

Features like Digital Assistant, Live Chat, Video Chat, Messaging and more ensures that customers are supported in the way they want to be supported, and allows your agents to maximise their ability to support them. Functionality like Oracle Intelligent Advisor offer intuitive ways to route minor issues away from the service desk, allowing your service team to spend more time on key issues.

Service

Marketing

Oracle Eloqua is a top-of-the-range Marketing Automation platform, offering all of the classic Marketing Automation features such as advanced scheduling, campaign management, and a configurable email development dashboard, while revealing more about your customers through in-depth BI.

Connect your marketing automation platform across eCommerce, CRM, Service and more to offer the most personalised experience possible. Deliver campaigns at the right time, in the right way, to maximise lead-building opportunities while keeping the customer happy with what they receive from you.

Marketing
Order Managment
Product Hub/PIM
Product Development
Inventory Management
Manufacturing
Service Logistics
Maintenance
Procurement

Order Managment

Oracle’s omnichannel order-to-cash solution, Oracle Order Management, is a dynamic tool which supports organisations to increase profit margins, improve customer service, and move faster on order execution.

Being part of Oracle’s Fusion platform allows Order Management to natively integrate with a whole host of other enterprise applications, creating the most well-connected and streamlined lead-to-cash system in the market.

Order Managment

Product Hub/PIM

Product Hub serves as the Enterprise-wide single source of truth for products and their relevant data. Integrating seamlessly with your eCommerce portal, as well as key enterprise systems such as PLM. With Product Hub, you get faster product launches, efficient omni- channel commerce, and superior customer experience.

Oracle Product Hub is natively integrated with other Oracle SCM Cloud products and offers rich capabilities around data consolidation, data cleansing, data governance, and data sharing.

Product Hub/PIM

Product Development

Oracle Product Development Cloud (PD) provides faster, more efficient, and collaborative product development and launch processes. It provides a robust change management system to control the modifications in a product and it’s structure by enabling the approval of change orders before the changes are published.

Product Development gives complete visibility of the evolution of your products by tracking their iterations, allowing you to have full visibility of your product’s development history and supporting changes for faster launch and change periods.

Product Development

Inventory Management

Oracle Inventory Management gives complete visibility of the material movement in your company and across your global supply networks. It provides faster order fulfilment by automating, streamlining, and controlling inventory operations.

Oracle Inventory Management’s dashboards provides substantial visibility into all material movements across your internal and external locations. It provides easy and flexible inventory counting processes which hypercharge your ability to have more robust supply chain visibility systems – benefitting you, and your customers.

Inventory Management

Manufacturing

Oracle Manufacturing Cloud offers a robust solution which streamlines and improves the efficiency of Discrete, Process, or Mixed-Mode manufacturing. It provides a quick and user-friendly UI for defining the manufacturing processes of all the products in your supply lines.

Crucially, Oracle Manufacturing Cloud reduces the time taken in fulfilling your Sales Orders by leveraging its native integration with Oracle Order Management and other Oracle SCM applications. This allows you to effectively monitor the manufacturing costs and variances by plant, and determine root causes for cost variations.

Manufacturing

Service Logistics

Oracle Service Logistics connects Oracle Service and Oracle Field Service with Oracle Supply Chain modules to provide an end-to-end solution to support your Field Service teams.

Oracle Service Logistics connects the gap between engineer and depot, enabling your field service technicians to easily order, receive, transfer, and reserve parts for their trunk stock, ensuring they always have the right parts. Oracle Service Logistics also provides complete visibility of Service requests raised across all sources, ensuring your in-field engineers and agents are always connected and in communication with your desk-based service teams.

Service Logistics

Maintenance

Oracle Maintenance Cloud streamlines the corrective and preventive maintenance operations of your organisation. It provides a 360-degree view of your assets, including full visibility of its maintenance, meters, and hierarchy.

Powered by advance technologies like IoT cloud and Machine learning to provide Predictive Maintenance and Prescriptive Maintenance capabilities, Oracle Maintenance Cloud helps you to avoid unplanned down-time.

Maintenance

Procurement

Oracle Procurement Cloud is an integrated end-to-end solution for managing your Source-to-Settle operations. It simplifies the buying process for your employees, and maximises user adoption with a consumer-like, guided experience.

Oracle Procurement Cloud automates business processes, enables strategic sourcing, improves supplier relationship management and simplifies buying resulting in lower risk, improved savings, and greater profitability.

Procurement
Receivables
Payables
General Ledger
Cash Management
Fixed Assets

Receivables

Oracle Receivables supports the day-to-day running and maintaining of accounts receivable operations, including a host of services to support customer billing and payment actions; revenue recognition and changes; accounts receivable balances, and reconciliation to your General Ledger.

Receivables

Payables

Oracle Payables ensures you can view and report on your accounts payable transactions across foreign-currency, global tax regimes, and future-dated payments. A comprehensive payables system, Oracle Payables can improve margins, instil corporate fiscal discipline, and optimise business relationships with a streamlined payables system.

Payables

General Ledger

Oracle General Ledger is a fast and scalable general ledger application, providing tools for real-time visibility into your financial results. It automates financial processing; importing and posting up to 42 million journal lines per hour.

A comprehensive financial management solution, Oracle General Ledger supports you to meet financial compliance and improve your bottom line.

General Ledger

Cash Management

Oracle Cash Management ensures you can efficiently and effectively manage and control your cash cycle. Part of the Oracle Cloud Fusion platform, it provides flexible and comprehensive cash forecasting at an enterprise level.

Oracle Cash Management comprehensively supports the managing of bank account activity and controlling of cash positions, enabling you to simply analyse cash positions and forecast cash requirements through configurable dashboards, reports, and work areas.

Cash Management

Fixed Assets

Oracle Fixed Assets supports across 4 central business processes; retirements, adjustments, additions, and depreciation. Simplifying asset management and accounting complexities, it reduces the cost of asset ownership with a full view of all assets across the organisation.

Oracle Fixed Assets simplifies the management of your largest capital investments, integrating into major financial systems, automating business flows and centralising accounting rules, maximising the return on your global assets.

Fixed Assets
Integration

Integration

Oracle Integration Cloud is an incredibly effective platform from which to manage all non-native (i.e. 3rd party) integrations across applications, allowing you to connect both cloud and on-premises applications from a wide range of vendors.

Oracle Integration Cloud utilises a range of pre-built application adapters and process flows, in conjunction with a point-and-click visual designer, to simplify the creation of integrations between both on-premises and cloud applications.

This extensive library of dedicated pre-built adapters provides a time-efficient, secure and scalable method of connecting everything from Enterprise level technologies, such as Oracle HCM, Oracle CX, SalesForce & SAP, down to bespoke tools and utilities.

Integration
NEWS

5 Ways Robust Supply Chain Management Can Support Great Customer Experience

Contributor: Vishnusurya Pinnamaraju, Managing Consultant – SCM, Enigen

In today’s competitive market, your customers aren’t just looking for vendors who are reliable or have good prices. They’re expecting more than that. As our MD Alex Love covered in this video, a changing workforce is one of a few drivers that is shifting expectations in B2B and dramatically impacting how buyers want to transact with their vendors. It’s also changing what they expect from that relationship. Today’s customers prefer vendors who can provide the fastest delivery, the highest quality, the simplest way to purchase, the easiest returns and more.

HOW CAN VENDORS MEET THE EXPECTATIONS OF TODAY’S CUSTOMERS?

Vendors need to consider what’s fundamental when managing CX, when it comes to a transactional relationship. It’s both the ‘way in which clients can buy from you’, and ‘the information you provide them when and after they buy from you’. You can offer your clients a great customer portal with intuitive UI, but without the data behind it supporting them in things like tracking, re-ordering, and scheduled maintenance, it’s just a flashy sales window.

What we need is to link strong supply chain operations with your front-end UX. The only way, at least in my opinion, to offer truly excellent CX in B2B is by having great supply chain operations which work closely with the Sales, Marketing, and Customer Service teams. Having detailed, connected supply chain data is the key to building outstanding customer experiences in B2B.

1. DELIVERY DATE

Customers prefer to buy products from vendors who can provide the fastest delivery. If you’re able to meet accurate, quick delivery times you’ll improve your customer’s experience – helping them to meet production deadlines or their own delivery deadlines with precision. By developing efficient order fulfillment operations, you can ensure your organisation is able to ship products in the minimum amount of time, to specific deadlines, and maintain a strong relationship with your customers as a result. Keeping them up-to-date with this information by plugging your Supply Chain data into your customer portal ensures they can plan their own operations around your delivery schedule and be reliably kept up-to-date as things move forward.

2. QUALITY

Quality is very crucial for customer satisfaction and for retaining a good relationship with your clients. Customers are ready to pay more for a product which is made to high-quality standards. By following best practices and enhanced processes in the supply chain operation like manufacturing, maintenance, and inspection the quality of the product can be improved which in turn will improve customer satisfaction and build on your relationship. In the event there are issues with quality, having proper visibility into your supply chain is key. I’ll go more into this in my next blog.

3. TRACK & TRACE

In the event that there is a challenge with the quality of your end-product, it’s critical that action is able to be taken when issues are raised. Vendors should be able to identify the root cause of the issue and take immediate corrective action to resolve the issue before sending additional defective products out to other customers. By being able to trace where component parts come from within your own supply chain, you can keep a close eye on where problems arise if there are challenges with quality. It’s possible to trace the root cause only if supply chain operations like Procurement, Manufacturing, Quality, and Shipping are connected with each other and using updated reporting technologies. The other reason this technology is really powerful is because it can help customers know where their products are coming from and help towards their sustainability pledges.

4. SIMPLE RETURNS

In the event there are issues with the end product, customers also expect to be able to make simple, fuss-free returns. Businesses prefer vendors who can provide a great level of service even during the return and credit process. In my experience, clients are more likely to develop a long-term relationship with vendors who make the returns process quick and easy, and ensure credit is returned promptly. This can only be achieved when customer service teams work closely with the supply chain team to inform them about the return request from the customer – preferably using technology that’s integrated between the front-and-back end, to automate the process. This way the supply chain team can arrange returns quickly through efficient logistics operations, and the customer’s problem is solved as quickly as possible.

5. AFTER-SALES SERVICE

Customers often look to develop relationships with vendors who they are confident can provide them good long-term service, which is particularly important when purchasing long-lasting products like heavy equipment and machinery. Vendors who can provide both a cohesive sales experience and a supportive after-sales experience will be more likely to win business because customers can contact the same vendor for after-sales services like exchanges and repairs. To achieve this, vendors need to make sure they have a well-connected supply chain, customer service, and aftersales teams, ideally using a common technology platform, to enable them to quickly respond to customer issues, exchanges, repairs etc.

Without implementing robust supply chain operations and reliable technology backbone to support your organisation, you can’t truly offer the customer experience B2B buyers are coming to expect. Enigen were recently featured in The Independent about this very topic because our organisation has such a good breadth of knowledge across Supply Chain Management & Customer Experience. If you’d like to learn more, get in touch with our team at [email protected]

– Vishnu

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