Oracle CX Sales is a comprehensive Cloud-based CRM offering the full range of classic CRM capabilities — enhanced with AI-driven insights, performance management, intelligent planning, and powerful data management. – Built on Oracle’s Fusion platform, CX Sales integrates seamlessly with other Oracle tools and connects easily with third-party systems. When combined with Oracle B2B Service, it delivers a unified platform that empowers your teams to manage sales and service together, supporting your customers from first engagement through to long-term success.
Oracle CPQ (Configure, Price, Quote) enhances the customer experience in three key ways: intelligent configuration for complex products and orders — guided by AI; globally managed pricing catalogues and discount structures; and a streamlined quoting engine that reduces turnaround times from days or weeks to just hours or minutes.
By optimising every step of the selling process with AI-driven automation, Oracle CPQ empowers you to deliver what customers expect — faster quoting, simplified transactions, and highly configurable self-service experiences that elevate satisfaction and drive revenue growth.
Oracle Commerce is a cloud-native eCommerce platform designed for advanced B2B experiences, combining robust functionality with intelligent automation. With extensive out-of-the-box features and multisite capability, it provides everything you need in a modern, data-driven eCommerce SaaS solution.
Built on the Oracle Fusion platform, Oracle Commerce integrates seamlessly with Oracle’s Supply Chain Management applications. AI-enhanced data visibility ensures critical insights across Order Management, Inventory Management, and Product Hub/PIM — empowering organisations to deliver more connected, responsive, and scalable commerce experiences.
Oracle Incentive Compensation uses intelligent automation to optimise and streamline sales commission processes — reducing errors, increasing transparency, and elevating seller performance. It replaces manual spreadsheets with real-time visibility, precise payouts, and configurable plan management enhanced by AI insights.
Available as a standalone solution or integrated with any CRM or ERP, it connects data across systems to model “what-if” scenarios, forecast outcomes, and align rewards with strategic goals. By modernising compensation management through data intelligence and automation, organisations can boost engagement, improve forecasting accuracy, and drive sales effectiveness — empowering teams to focus on performance, not administration.
Oracle Subscription Management connects your CRM and back-office systems through an AI-enabled platform that unifies the management of subscriptions, contracts, renewals, and upgrades. It integrates seamlessly into your wider system architecture to deliver real-time visibility and operational efficiency.
Drive new revenue streams by enabling recurring orders for spare parts and consumables, while simplifying contract, billing, and revenue management. With intelligent automation and predictive insights, Oracle Subscription Management empowers you to optimise subscription lifecycles, improve retention, and support a consistent, data-driven customer experience.
Oracle Field Service is an AI-powered management solution designed to coordinate and optimise your in-field teams, maximising the productivity and responsiveness of your mobile workforce.
With predictive intelligence, it accurately forecasts staffing needs, enhances workload planning, and dynamically automates scheduling and routing. Adaptive automation ensures resources are utilised effectively, while real-time insights keep your teams informed, equipped, and on schedule for every job.
By combining AI precision with operational agility, Oracle Field Service enables faster resolutions, reduced costs, and consistently exceptional customer experiences.
Oracle B2C Service is an AI-driven Service Desk solution providing a secure, reliable, and scalable cloud environment for every customer interaction. With capabilities such as Digital Assistant, Live Chat, Video Chat, and Messaging, it ensures customers receive responsive, personalised support through their preferred channels.
Powered by adaptive intelligence and native integration with Oracle Intelligent Advisor, the platform delivers consistent, auditable, and context-aware guidance across all touchpoints. By combining automation with human engagement, Oracle B2C Service helps organisations enhance efficiency, resolve issues faster, and build lasting customer trust.
Oracle Fusion Service is an AI-enabled solution built for B2B interactions, unifying applications, data, and capabilities to deliver effortless self-service, agent-assisted, and field service experiences.
As a key component of Oracle’s Fusion platform, it enables seamless expansion across the customer lifecycle, providing a complete 360-degree view when combined with other Fusion solutions such as Oracle CX Sales. With integrated data intelligence and predictive automation, Fusion Service connects effortlessly with tools like Oracle Digital Customer Service and Intelligent Advisor — empowering organisations to deliver consistent, proactive, and personalised support across every channel.
Oracle Eloqua is an AI-powered Marketing Automation platform that combines classic capabilities such as advanced scheduling, campaign management, and configurable email dashboards with intelligent analytics that reveal deeper customer insights.
By connecting Eloqua across eCommerce, CRM, and Service systems, and more, marketers can create cohesive, data-led customer journeys. Predictive personalisation and adaptive automation ensure campaigns reach audiences at the right time, in the right way — maximising engagement and lead generation while delivering meaningful, consistent experiences that strengthen customer relationships.
Oracle Order Management is an AI-enabled, omnichannel order-to-cash solution that helps organisations boost profit margins, enhance customer service, and accelerate order execution with intelligent orchestration and automation.
As part of Oracle’s Fusion platform, Order Management seamlessly integrates with a wide range of enterprise applications, enabling real-time data flow and predictive insight across operations. The result is a connected, adaptive, and streamlined lead-to-cash ecosystem — empowering businesses to deliver accuracy, speed, and efficiency from order creation through to fulfilment.
Oracle Product Hub serves as the enterprise-wide single source of truth for all product data, enhanced with AI-driven data management that accelerates accuracy and consistency across the organisation. It integrates seamlessly with your e-commerce portals and key enterprise systems, such as PLM, to enable faster product launches, efficient omnichannel commerce, and an enhanced customer experience.
Natively connected with Oracle SCM Cloud, Product Hub leverages intelligent automation for data consolidation, enrichment, governance, and sharing — ensuring every product record remains complete, compliant, and ready to power digital growth.
Oracle Product Development Cloud (PD) accelerates innovation with AI-powered design intelligence, enabling faster, more efficient, and collaborative product development and launch cycles. Its advanced change management system governs modifications to product structures through controlled workflows and automated approvals, ensuring accuracy before updates are released.
With predictive insights and real-time tracking, Product Development offers full visibility into the evolution of every product — from initial design to launch. By combining intelligent automation with transparent change control, organisations can reduce cycle times, enhance collaboration, and bring high-quality products to market more quickly.
Oracle Inventory Management delivers end-to-end visibility across material movement within your organisation and throughout your global supply network. Powered by AI and intelligent automation, it accelerates order fulfilment while streamlining and controlling every aspect of inventory operations.
Dynamic dashboards provide real-time insight into internal and external material flows, supported by predictive optimisation and data intelligence. Flexible and automated counting processes strengthen supply chain transparency and responsiveness — enabling faster decisions, reduced errors, and improved customer satisfaction. Oracle Inventory Management empowers organisations to maintain accuracy, agility, and control across every stage of their inventory lifecycle.
Oracle Manufacturing Cloud delivers an AI-enhanced solution that streamlines and elevates efficiency across Discrete, Process, and Mixed-Mode manufacturing. Its intuitive interface simplifies the definition and management of production processes across every product line, enabling greater agility and consistency.
By combining intelligent automation with predictive analytics, Oracle Manufacturing Cloud accelerates order fulfilment through native integration with Oracle Order Management and other SCM applications. Real-time data visibility allows manufacturers to monitor costs and variances by plant, identify root causes, and continuously optimise operations — driving faster response times, higher quality, and more resilient production performance.
Oracle Service Logistics unifies Oracle Service, Field Service, and Supply Chain applications into a single intelligent ecosystem that supports every aspect of your field operations.
Powered by machine learning and predictive orchestration, it bridges the gap between engineers and depots — allowing technicians to order, receive, transfer, and reserve parts with precision. Embedded analytics provide real-time visibility of service requests across all channels, ensuring in-field engineers, contact centre agents, and back-office teams remain seamlessly connected to deliver faster resolutions and higher first-time-fix rates.
Oracle Maintenance Cloud optimises both corrective and preventive maintenance operations, providing a complete, real-time view of every asset — including its performance history, meters, and hierarchy.
Using AI and IoT intelligence, the platform delivers predictive and prescriptive maintenance capabilities that help prevent unplanned downtime before it occurs. Embedded analytics identify emerging issues, recommend optimal repair windows, and coordinate maintenance schedules automatically. By combining connected data with intelligent automation, Oracle Maintenance Cloud enables organisations to extend asset life, reduce operational costs, and maintain peak efficiency across all facilities.
Oracle Procurement Cloud delivers a unified, end-to-end solution for managing Source-to-Settle operations. It simplifies purchasing through intuitive, guided experiences that encourage adoption and compliance across the organisation.
By combining automation with predictive intelligence, the platform enhances strategic sourcing, strengthens supplier collaboration, and optimises spend visibility. Machine learning continuously refines supplier performance insights and purchasing recommendations, helping teams identify opportunities for cost savings and risk reduction. With smarter sourcing decisions and streamlined workflows, Oracle Procurement Cloud empowers organisations to improve efficiency, reduce costs, and drive greater profitability.
Oracle Receivables supports the day-to-day running and maintaining of accounts receivable operations, including a host of services to support customer billing and payment actions; revenue recognition and changes; accounts receivable balances, and reconciliation to your General Ledger.
Oracle Payables ensures you can view and report on your accounts payable transactions across foreign-currency, global tax regimes, and future-dated payments. A comprehensive payables system, Oracle Payables can improve margins, instil corporate fiscal discipline, and optimise business relationships with a streamlined payables system.
Oracle General Ledger is a fast and scalable general ledger application, providing tools for real-time visibility into your financial results. It automates financial processing; importing and posting up to 42 million journal lines per hour.
A comprehensive financial management solution, Oracle General Ledger supports you to meet financial compliance and improve your bottom line.
Oracle Cash Management ensures you can efficiently and effectively manage and control your cash cycle. Part of the Oracle Cloud Fusion platform, it provides flexible and comprehensive cash forecasting at an enterprise level.
Oracle Cash Management comprehensively supports the managing of bank account activity and controlling of cash positions, enabling you to simply analyse cash positions and forecast cash requirements through configurable dashboards, reports, and work areas.
Oracle Fixed Assets supports across 4 central business processes; retirements, adjustments, additions, and depreciation. Simplifying asset management and accounting complexities, it reduces the cost of asset ownership with a full view of all assets across the organisation.
Oracle Fixed Assets simplifies the management of your largest capital investments, integrating into major financial systems, automating business flows and centralising accounting rules, maximising the return on your global assets.
Oracle Integration Cloud is an incredibly effective platform from which to manage all non-native (i.e. 3rd party) integrations across applications, allowing you to connect both cloud and on-premises applications from a wide range of vendors.
Oracle Integration Cloud utilises a range of pre-built application adapters and process flows, in conjunction with a point-and-click visual designer, to simplify the creation of integrations between both on-premises and cloud applications.
This extensive library of dedicated pre-built adapters provides a time-efficient, secure and scalable method of connecting everything from Enterprise level technologies, such as Oracle HCM, Oracle CX, SalesForce & SAP, down to bespoke tools and utilities.
Oracle Visual Builder is a secure cloud-based software development Platform-as-a-Service (PaaS) which is utilised as an open-source solution to develop and deploy applications within Oracle Cloud. Suitable for both web and mobile app development, Oracle Visual Builder lets you create web interfaces that work seamlessly with your other Oracle Cloud applications while also integrating with any REST-based connection for 3rd party compatibility.
Visual Builder is browser based, allowing you to start immediately, and gives you access to powerful visual app design tools, including drag-and-drop functionality. Easily define new objects, replace spreadsheets, and publish with the click of a button.
Oracle Application Express (APEX) is the world’s most popular enterprise low-code/no-code data-driven application platform. Leveraging Oracle’s renowned Autonomous Database, it enables you to build secure, scalable enterprise applications that can be deployed anywhere – cloud or on-premises.
APEX supports developers to develop and deploy compelling apps at speed – whether that’s simple spreadsheet replacement or a key system for your organisation’s functioning. Oracle APEX helps you take legacy to the present day in a simple, yet sophisticated way.
A comprehensive suite for developing, deploying, and managing applications in hybrid IT environments, enhancing agility, integration, and user experience across digital channels. Key components include:
Oracle Human Capital Management (HCM) is a comprehensive cloud-based solution designed to manage the entire employee lifecycle. It enables organisations to streamline HR processes, enhance employee experiences, and drive business outcomes through effective talent management. Key features of Oracle HCM include:
Effectively manage a global workforce. Plan, manage, and optimise global people processes with a single common data source. Make better decisions, personalise your employee experiences, and leverage highly configurable workflows that offer scalability and localisation.
This component supports end-to-end talent management from source, recruit, onboard, manage performance, develop careers, and plan succession—all in one place.
This component supports scheduling, time tracking, and labour analytics, enabling organisations to optimise workforce productivity and manage labour costs effectively.
Simplifies payroll processes with a highly configurable solution that is fully unified with Oracle Fusion Cloud HCM. This ensures accurate and timely compensation for employees, complies with tax regulations, and reduces administrative burdens on HR teams, regardless of industry or company size.
Enables HR professionals to make data-driven decisions, track key performance indicators (KPIs), and evaluate the effectiveness of HR initiatives.