Insurance has seen major transformation in recent years with new players and disruptors entering the market, and legacy organisations fighting back with new service offerings and an extended level of customer service. Keeping ahead of the curve has never been more key to ensuring you keep hold of your customers and attract new buyers in an ever-shifting marketplace.
In this episode of Going Digital, Enigen’s Marketing Manager Oscar Catling discusses the state of the industry with Oracle’s Director of Customer Experience in Financial Services Alastair MacKenzie, in a bid to explore what changes the industry has experienced and what trends we can expect to see in the near and distant future.
Want to learn more about the digital landscape of insurance, or any of the topics covered in our other podcasts? Take a look at the full Going Digital playlist here on YouTube, or get in touch with our Marketing Manager Oscar to find out more today.