CX Applications
SCM Applications
ERP Applications
Technology/OCI
HCM Applications
Sales
CPQ
E-Commerce
Incentive Compensation
Subscription Management
Field Service
B2C Service
Fusion service
Marketing

Sales

Oracle CX Sales is a comprehensive Cloud-based CRM offering the full range of classic CRM capabilities — enhanced with AI-driven insights, performance management, intelligent planning, and powerful data management. – Built on Oracle’s Fusion platform, CX Sales integrates seamlessly with other Oracle tools and connects easily with third-party systems. When combined with Oracle B2B Service, it delivers a unified platform that empowers your teams to manage sales and service together, supporting your customers from first engagement through to long-term success.

Sales

CPQ

Oracle CPQ (Configure, Price, Quote) enhances the customer experience in three key ways: intelligent configuration for complex products and orders — guided by AI; globally managed pricing catalogues and discount structures; and a streamlined quoting engine that reduces turnaround times from days or weeks to just hours or minutes.

By optimising every step of the selling process with AI-driven automation, Oracle CPQ empowers you to deliver what customers expect — faster quoting, simplified transactions, and highly configurable self-service experiences that elevate satisfaction and drive revenue growth.

CPQ

E-Commerce

Oracle Commerce is a cloud-native eCommerce platform designed for advanced B2B experiences, combining robust functionality with intelligent automation. With extensive out-of-the-box features and multisite capability, it provides everything you need in a modern, data-driven eCommerce SaaS solution.

Built on the Oracle Fusion platform, Oracle Commerce integrates seamlessly with Oracle’s Supply Chain Management applications. AI-enhanced data visibility ensures critical insights across Order Management, Inventory Management, and Product Hub/PIM — empowering organisations to deliver more connected, responsive, and scalable commerce experiences.

E-Commerce

Incentive Compensation

Oracle Incentive Compensation uses intelligent automation to optimise and streamline sales commission processes — reducing errors, increasing transparency, and elevating seller performance. It replaces manual spreadsheets with real-time visibility, precise payouts, and configurable plan management enhanced by AI insights.

Available as a standalone solution or integrated with any CRM or ERP, it connects data across systems to model “what-if” scenarios, forecast outcomes, and align rewards with strategic goals. By modernising compensation management through data intelligence and automation, organisations can boost engagement, improve forecasting accuracy, and drive sales effectiveness — empowering teams to focus on performance, not administration.

Incentive Compensation

Subscription Management

Oracle Subscription Management connects your CRM and back-office systems through an AI-enabled platform that unifies the management of subscriptions, contracts, renewals, and upgrades. It integrates seamlessly into your wider system architecture to deliver real-time visibility and operational efficiency.

Drive new revenue streams by enabling recurring orders for spare parts and consumables, while simplifying contract, billing, and revenue management. With intelligent automation and predictive insights, Oracle Subscription Management empowers you to optimise subscription lifecycles, improve retention, and support a consistent, data-driven customer experience.

Subscription Management

Field Service

Oracle Field Service is an AI-powered management solution designed to coordinate and optimise your in-field teams, maximising the productivity and responsiveness of your mobile workforce.

With predictive intelligence, it accurately forecasts staffing needs, enhances workload planning, and dynamically automates scheduling and routing. Adaptive automation ensures resources are utilised effectively, while real-time insights keep your teams informed, equipped, and on schedule for every job.

By combining AI precision with operational agility, Oracle Field Service enables faster resolutions, reduced costs, and consistently exceptional customer experiences.

Field Service

B2C Service

Oracle B2C Service is an AI-driven Service Desk solution providing a secure, reliable, and scalable cloud environment for every customer interaction. With capabilities such as Digital Assistant, Live Chat, Video Chat, and Messaging, it ensures customers receive responsive, personalised support through their preferred channels.

Powered by adaptive intelligence and native integration with Oracle Intelligent Advisor, the platform delivers consistent, auditable, and context-aware guidance across all touchpoints. By combining automation with human engagement, Oracle B2C Service helps organisations enhance efficiency, resolve issues faster, and build lasting customer trust.

B2C Service

Fusion service

Oracle Fusion Service is an AI-enabled solution built for B2B interactions, unifying applications, data, and capabilities to deliver effortless self-service, agent-assisted, and field service experiences.

As a key component of Oracle’s Fusion platform, it enables seamless expansion across the customer lifecycle, providing a complete 360-degree view when combined with other Fusion solutions such as Oracle CX Sales. With integrated data intelligence and predictive automation, Fusion Service connects effortlessly with tools like Oracle Digital Customer Service and Intelligent Advisor — empowering organisations to deliver consistent, proactive, and personalised support across every channel.

Fusion service

Marketing

Oracle Eloqua is an AI-powered Marketing Automation platform that combines classic capabilities such as advanced scheduling, campaign management, and configurable email dashboards with intelligent analytics that reveal deeper customer insights.

By connecting Eloqua across eCommerce, CRM, and Service systems, and more, marketers can create cohesive, data-led customer journeys. Predictive personalisation and adaptive automation ensure campaigns reach audiences at the right time, in the right way — maximising engagement and lead generation while delivering meaningful, consistent experiences that strengthen customer relationships.

Marketing
Order Managment
Product Hub/PIM
Product Development
Inventory Management
Manufacturing
Service Logistics
Maintenance
Procurement

Order Managment

Oracle Order Management is an AI-enabled, omnichannel order-to-cash solution that helps organisations boost profit margins, enhance customer service, and accelerate order execution with intelligent orchestration and automation.

As part of Oracle’s Fusion platform, Order Management seamlessly integrates with a wide range of enterprise applications, enabling real-time data flow and predictive insight across operations. The result is a connected, adaptive, and streamlined lead-to-cash ecosystem — empowering businesses to deliver accuracy, speed, and efficiency from order creation through to fulfilment.

Order Managment

Product Hub/PIM

Oracle Product Hub serves as the enterprise-wide single source of truth for all product data, enhanced with AI-driven data management that accelerates accuracy and consistency across the organisation. It integrates seamlessly with your e-commerce portals and key enterprise systems, such as PLM, to enable faster product launches, efficient omnichannel commerce, and an enhanced customer experience.

Natively connected with Oracle SCM Cloud, Product Hub leverages intelligent automation for data consolidation, enrichment, governance, and sharing — ensuring every product record remains complete, compliant, and ready to power digital growth.

Product Hub/PIM

Product Development

Oracle Product Development Cloud (PD) accelerates innovation with AI-powered design intelligence, enabling faster, more efficient, and collaborative product development and launch cycles. Its advanced change management system governs modifications to product structures through controlled workflows and automated approvals, ensuring accuracy before updates are released.

With predictive insights and real-time tracking, Product Development offers full visibility into the evolution of every product — from initial design to launch. By combining intelligent automation with transparent change control, organisations can reduce cycle times, enhance collaboration, and bring high-quality products to market more quickly.

Product Development

Inventory Management

Oracle Inventory Management delivers end-to-end visibility across material movement within your organisation and throughout your global supply network. Powered by AI and intelligent automation, it accelerates order fulfilment while streamlining and controlling every aspect of inventory operations.

Dynamic dashboards provide real-time insight into internal and external material flows, supported by predictive optimisation and data intelligence. Flexible and automated counting processes strengthen supply chain transparency and responsiveness — enabling faster decisions, reduced errors, and improved customer satisfaction. Oracle Inventory Management empowers organisations to maintain accuracy, agility, and control across every stage of their inventory lifecycle.

Inventory Management

Manufacturing

Oracle Manufacturing Cloud delivers an AI-enhanced solution that streamlines and elevates efficiency across Discrete, Process, and Mixed-Mode manufacturing. Its intuitive interface simplifies the definition and management of production processes across every product line, enabling greater agility and consistency.

By combining intelligent automation with predictive analytics, Oracle Manufacturing Cloud accelerates order fulfilment through native integration with Oracle Order Management and other SCM applications. Real-time data visibility allows manufacturers to monitor costs and variances by plant, identify root causes, and continuously optimise operations — driving faster response times, higher quality, and more resilient production performance.

Manufacturing

Service Logistics

Oracle Service Logistics unifies Oracle Service, Field Service, and Supply Chain applications into a single intelligent ecosystem that supports every aspect of your field operations.

Powered by machine learning and predictive orchestration, it bridges the gap between engineers and depots — allowing technicians to order, receive, transfer, and reserve parts with precision. Embedded analytics provide real-time visibility of service requests across all channels, ensuring in-field engineers, contact centre agents, and back-office teams remain seamlessly connected to deliver faster resolutions and higher first-time-fix rates.

Service Logistics

Maintenance

Oracle Maintenance Cloud optimises both corrective and preventive maintenance operations, providing a complete, real-time view of every asset — including its performance history, meters, and hierarchy.

Using AI and IoT intelligence, the platform delivers predictive and prescriptive maintenance capabilities that help prevent unplanned downtime before it occurs. Embedded analytics identify emerging issues, recommend optimal repair windows, and coordinate maintenance schedules automatically. By combining connected data with intelligent automation, Oracle Maintenance Cloud enables organisations to extend asset life, reduce operational costs, and maintain peak efficiency across all facilities.

Maintenance

Procurement

Oracle Procurement Cloud delivers a unified, end-to-end solution for managing Source-to-Settle operations. It simplifies purchasing through intuitive, guided experiences that encourage adoption and compliance across the organisation.

By combining automation with predictive intelligence, the platform enhances strategic sourcing, strengthens supplier collaboration, and optimises spend visibility. Machine learning continuously refines supplier performance insights and purchasing recommendations, helping teams identify opportunities for cost savings and risk reduction. With smarter sourcing decisions and streamlined workflows, Oracle Procurement Cloud empowers organisations to improve efficiency, reduce costs, and drive greater profitability.

Procurement
Receivables
Payables
General Ledger
Cash Management
Fixed Assets

Receivables

Oracle Receivables streamlines the daily management of accounts receivable operations, delivering a connected, intelligent framework for customer billing, payments, and revenue processes.

Through embedded analytics and AI, it enhances accuracy in revenue recognition, automates reconciliation, and improves cash flow forecasting. Real-time data intelligence provides complete visibility of outstanding balances and customer transactions, enabling finance teams to respond proactively to changing conditions. By uniting automation with strategic insight, Oracle Receivables helps organisations maintain financial accuracy, strengthen compliance, and accelerate the order-to-cash cycle

Receivables

Payables

Oracle Payables delivers complete visibility and control over accounts payable transactions across currencies, tax regimes, and future-dated payments. It combines automation with AI-powered data intelligence to improve accuracy, ensure compliance, and streamline payment cycles.

Predictive analytics and embedded intelligence help finance teams manage cash flow more effectively, identify anomalies early, and strengthen supplier relationships. By instilling fiscal discipline and improving operational efficiency, Oracle Payables enables organisations to protect margins, reduce manual effort, and maintain financial agility in a fast-moving global environment.

Payables

General Ledger

Oracle General Ledger is a fast, scalable financial management solution that delivers real-time visibility into performance and results. It leverages AI and intelligent automation to streamline financial processing, capable of importing and posting millions of journal lines per hour with precision and speed.

Embedded analytics and predictive intelligence provide continuous insight into business performance, helping finance leaders identify trends, ensure compliance, and make data-informed decisions. With automation at its core, Oracle General Ledger enables organisations to strengthen control, improve accuracy, and enhance profitability.

General Ledger

Cash Management

Oracle Cash Management empowers organisations to manage and control the entire cash cycle with precision and agility. As part of the Oracle Cloud Fusion platform, it combines AI and intelligent automation to enhance forecasting accuracy and improve decision-making at scale.

With predictive cash forecasting and data-led insights, finance teams can monitor bank activity, optimise liquidity, and control cash positions in real time. Configurable dashboards and analytical work areas simplify cash analysis and future requirements planning, giving organisations full visibility and control over their global cash operations.

Cash Management

Fixed Assets

Oracle Fixed Assets streamlines the complete asset lifecycle — from additions and adjustments to retirements and depreciation — giving finance teams a unified, real-time view of capital resources across the enterprise. Leveraging AI-assisted analytics, it simplifies asset accounting, enhances audit accuracy, and reduces the administrative burden of managing high-value investments.

Through adaptive automation and predictive insights, Oracle Fixed Assets helps optimise utilisation and extend asset longevity. Integrated seamlessly with core financial systems, it standardises accounting rules and automates key workflows — maximising the return on every asset while strengthening operational control.

Fixed Assets
Integration
VBCS
APEX
Oracle Fusion Middleware
Oracle Cloud Infrastructure (OCI)
AI & Automation

Integration

Oracle Integration Cloud provides a unified platform for managing all non-native integrations across applications — connecting cloud and on-premises systems from virtually any vendor. With AI-assisted mapping and autonomous orchestration, it streamlines complex integration processes while reducing manual configuration effort.

Featuring a broad set of pre-built application adapters and reusable process flows, Oracle Integration Cloud enables teams to rapidly design and deploy integrations through a visual, low-code interface. Its extensive library of pre-built connectors offers a secure, scalable, and time-efficient way to unify enterprise systems — from Oracle HCM and Oracle CX to Salesforce, SAP, and bespoke business tools — ensuring seamless data flow and operational agility across the organisation.

Integration

VBCS

Oracle Visual Builder is a secure, cloud-based Platform-as-a-Service (PaaS) that accelerates application development across Oracle Cloud. Leveraging AI and adaptive logic, it enables teams to design, build, and deploy applications faster — supporting both web and mobile experiences with consistent performance and design standards.

Browser-based and intuitive, Visual Builder includes powerful visual design tools with drag-and-drop functionality, allowing developers and business users alike to prototype and publish applications quickly. Integrated with Oracle Cloud services and compatible with any REST-based connection, it replaces spreadsheet-driven processes with automated workflows and data-aware applications — reducing development time and improving business agility.

VBCS

APEX

Oracle Application Express (APEX) is the world’s leading enterprise low-code platform for building secure, data-driven applications at scale. Integrated with Oracle’s Autonomous Database and enhanced by AI, it empowers teams to design and deploy modern applications rapidly — whether in the cloud or on-premises.

APEX enables developers to transform complex business needs into intuitive, high-performance solutions with minimal coding effort. From simple spreadsheet replacements to mission-critical enterprise systems, it streamlines delivery through smart data modelling and adaptive design. Oracle APEX bridges legacy and modern architectures, helping organisations innovate faster while maintaining security, scalability, and simplicity.

APEX

Oracle Fusion Middleware

Oracle Fusion Middleware enables agile, secure, and scalable enterprise applications through integrated development, automation, and AI-driven optimisation. Key components include:

  • Oracle WebLogic Server: Scalable Java EE server for cloud and on-premises.

  • Oracle Access Management: Intelligent identity and access controls.

  • Oracle Identity Governance: Streamlines user provisioning with adaptive automation.

  • Oracle SOA Suite: Enables seamless integration and orchestration.

  • Oracle WebCenter Sites: Personalised, data-driven digital experiences.

  • Oracle WebCenter Content: Boosts collaboration via intelligent content management.

  • Oracle WebCenter Portal: Creates unified, personalised web portals.

Oracle Fusion Middleware

Oracle Cloud Infrastructure (OCI)

OCI is Oracle’s public cloud service that enables you to build and run applications in a highly available and high-performance environment. OCI offers a variety of services, including Database, Data and AI, Analytics, and Core infrastructure.

Whether you are aiming at the migration of existing applications and services or evaluating cloud strategies to host specific workloads to support existing business processes, we can help you make the best of your investment in cloud infrastructure. Our team of experts will help you leverage OCI by delivering solutions that are optimised for cost, performance, availability, and maintainability.

Oracle Cloud Infrastructure (OCI)

AI & Automation

Enigen leverages OCI’s AI-powered compute, data, and analytics to help organisations automate processes, gain insights, and build intelligent systems.

  • OCI Generative AI Service: Leverage LLMs for chatbots, knowledge assistants, content creation, and semantic search.

  • OCI AI Agents:  Use RAG (Retrieval-Augmented Generation) to create AI assistants that handle enterprise data and multi-step tasks.

  • OCI AI Language Service: Automatically detect sentiment, entities, and classify text across diverse data.

  • OCI AI Document Understanding: Automate document handling — invoices, receipts, contracts.

  • OCI AI Vision:  Image classification, object detection, and text extraction to support quality control and security.

AI & Automation
Oracle Human Capital Management (HCM)
Core HR
Talent Management
Workforce Management
Payroll Management
HCM Analytics

Oracle Human Capital Management (HCM)

Oracle Human Capital Management (HCM) is a comprehensive cloud-based solution designed to manage the entire employee lifecycle. It enables organisations to streamline HR processes, elevate employee experiences, and make smarter, data-informed decisions through automation and AI.

Key features of Oracle HCM include Core HR, Talent Management, Workforce Management, Payroll Management, and HCM Analytics — all unified on a single platform. With predictive insights and adaptive intelligence, Oracle HCM helps organisations attract and retain top talent, optimise workforce performance, and align people strategy with business goals.

Oracle Human Capital Management (HCM)

Core HR

Effectively manage a global workforce with a unified, cloud-based system that leverages AI and data intelligence to streamline HR operations. Plan, manage, and optimise global people processes using a single, trusted source of workforce data.

Deliver better decision-making and more personalised employee experiences through predictive insight and adaptive workflows that scale and localise effortlessly — ensuring consistency, compliance, and efficiency across the organisation.

Core HR

Talent Management

Manage the full talent lifecycle — from sourcing and recruitment to onboarding, performance, career development, and succession planning — all within a single, connected platform.

Powered by AI and predictive insight, Oracle Talent Management helps identify, attract, and retain top performers through skills intelligence and adaptive recommendations, ensuring the right talent is always aligned with business goals.

Talent Management

Workforce Management

Supports scheduling, time tracking, and labour analytics, using AI and predictive insight to optimise productivity and manage labour costs effectively.

Workforce Management

Payroll Management

Simplifies payroll processes through a configurable, AI-supported solution fully unified with Oracle Fusion Cloud HCM. Ensures accurate, timely compensation, maintains compliance with tax regulations, and reduces administrative effort for HR teams across industries and company sizes.

Payroll Management

HCM Analytics

Empowers HR professionals to leverage AI and data intelligence to make informed decisions, monitor key performance indicators, and evaluate the impact of HR initiatives.

HCM Analytics
Your Interests

Customer Experience & Intelligent Service

Why is Intelligent asset-based service important?

In today’s predictive, data-driven world, businesses can no longer rely on reactive customer service. Customers expect issues to be resolved before they arise — and organisations that meet those expectations win loyalty, efficiency, and market advantage.

Intelligent Service combines AI, IoT, and analytics to transform asset management and field operations.
By leveraging predictive maintenance algorithms, machine learning, and remote monitoring systems, businesses can:

  • Detect early signs of asset failure.
  • Schedule maintenance automatically based on real-time data.
  • Provide proactive, personalised support to customers.

The result is a service operation that’s faster, smarter, and more reliable — improving uptime, reducing costs, and boosting customer satisfaction.

What is Asset Based Field Service?

Asset-Based Field Service connects the worlds of asset management and field service — ensuring every machine, device, or piece of equipment is maintained and supported in the most efficient way possible.

Field Service refers to all work conducted outside the office — from installations and maintenance to inspections and repairs.
Asset Service refers to the ongoing management of physical assets such as machinery, vehicles, or tools.

When integrated through an intelligent platform, these processes work together to:

  • Maximise asset performance and longevity.
  • Reduce operational costs and downtime.
  • Empower field agents with the right data, at the right time, wherever they are.

What does it do for your business?

  • Extended Asset Lifetime – AI-powered predictive maintenance strategies reduce the chance of failure, minimise unplanned downtime, and extend the lifetime of critical assets. This drives cost savings and supports sustainable business practices.
  • Improved Inventory Management – AI and analytics monitor usage patterns and predict spare part demand — triggering replenishment automatically so field service teams always have the parts they need, when they need them.
  • Empowered Field Service Agents – Equip field teams with real-time data, guided workflows, and diagnostic insights. Mobile access to asset histories and predictive recommendations ensures every job is completed faster and more accurately.
  • Streamlined Communication – Operating on a single integrated platform connects every department — from customer service and logistics to finance and operations. Real-time visibility and collaboration reduce delays and eliminate duplicated effort.

By embedding Oracle’s AI and automation capabilities into the service lifecycle, Enigen helps organisations:

  • Predict service needs before customers raise them.
  • Automate scheduling and dispatch based on asset health.
  • Provide digital self-service and AI assistants for faster resolution.
  • Analyse service data to identify trends, training needs, and process improvements.

This shift from reactive to proactive service transforms how businesses engage customers — driving loyalty and efficiency in equal measure.

What industries use asset service management?

Any organisation that manages a mobile workforce or maintains critical assets can benefit from AI-enabled service management. Examples include:

  • Manufacturing: Predictive maintenance reduces downtime, extends equipment lifespan, and improves operational efficiency.
  • Communications: Telecom providers use remote monitoring and predictive analytics to maintain uninterrupted network uptime and optimise field technician deployment.
  • Healthcare: Hospitals and clinics rely on intelligent service platforms to maintain medical devices, ensure compliance, and protect patient safety.
  • Utilities & Energy: Real-time monitoring and predictive maintenance of infrastructure help reduce outages and extend asset lifecycles.
At Enigen, we help organisations implement AI-powered service ecosystems built on the Oracle Cloud platform — connecting customer experience, field operations, and asset management into a single, intelligent service model. This approach drives measurable improvements in uptime, efficiency, and customer satisfaction — redefining what modern service excellence looks like.
The Evolution of the Field Service Platform – Blog
“Autopilot” mode in the service lifecycle – Blog

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