CX Applications
SCM Applications
ERP Applications
Technology
HCM Applications
Sales
CPQ
E-Commerce
Content
Subscription Management
Field Service
B2C Service
Fusion service
Marketing

Sales

Oracle CX Sales is a comprehensive Cloud-based CRM offering a full range of classic CRM features, further enhanced with additional capability through Artificial Intelligence, Performance Management, Planning, and extensive data management power.

Sitting on Oracle’s Fusion platform, Oracle CX Sales natively integrates with a whole host of other Oracle tools, while also being simple to integrate with systems from other vendors. CX Sales is often deployed with it’s direct counterpart, Oracle B2B Service, to offer support for your customers from a single platform within your CRM.

Sales

CPQ

Oracle CPQ (Configure, Price, Quote) allows you to give your clients a superior customer experience in three crucial ways; self-served or salesperson-led configuration for complex products and orders; global pricing catalogues and discount levels which are centrally managed; and a streamlined quoting system that can speed quoting times up from days or weeks to hours or minutes.

By offering a solution that optimises your selling process, you can give customers what they are asking for; faster quoting, simpler transactions and configurable products, self-service, and a better customer experience.

CPQ

E-Commerce

Oracle Commerce is a cloud-native eCommerce platform with a full scope of capability for B2B commerce experiences. With extensive out-of-the-box features and multisite functionality, Oracle Commerce offers everything you need in a modern eCommerce SaaS platform.

Sitting on the Oracle Fusion platform, Oracle Commerce easily integrates with Oracle’s extensive Supply Chain Management applications. This allows crucial data points to be easily accessible within the platform, supporting visibility across Order Management, Inventory Management, Product Hub/PIM, and more.

E-Commerce

Content

Oracle Content Management enables your business to easily create, syndicate, and distribute consistent content across digital channels; whether that be marketing automation, social, web, mobile app, or any other common digital platform. CX Content is a centralised content management system (CMS) offering full digital asset management (DAM) with site-building capabilities.

Create content and videos, deliver across multiple channels, and standardise your digital media; whether locally, regionally, or globally. Support your teams with a single source of truth for all of your digital assets that can be centrally managed or collaboratively contributed to.

Content

Subscription Management

Oracle Subscription Management allows you to connect your CRM and back-office, allowing you to manage subscriptions, contracts, renewals, and upgrades through a single platform which can integrate directly into your wider system architecture.

Develop new revenue streams by creating recurring orders for spare parts and consumable products, or simplify the management of contracts, billing, and revenue across all of your existing subscriptions.

Subscription Management

Field Service

Oracle Field Service is a service management solution that supports you to coordinate all of your in-field service teams, maximising the efficiency of your mobile workforce.

Field Service allows you to accurately predict staffing needs, with improved forecasting and workload management goals, optimise your resource utilisation, and intelligently automate scheduling and routing. Ensure your teams are scheduled, routed, and equipped correctly for every job.

Field Service

B2C Service

Oracle B2C Service is Oracle’s Service Desk solution which provides a reliable, secure, and scalable cloud-based environment for all customer transactions. Features such as Digital Assistant, Live Chat, Video Chat, Messaging and more ensures that customers are supported in the way they want to be supported while native connectivity with Oracle Intelligent Advisor will help deliver consistent and auditable advice across channels and business processes.

B2C Service

Fusion service

Oracle Fusion Service is tailored towards B2B interactions and provides a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows. As a key pillar of Oracle’s Fusion platform, Fusion Service allows you to seamlessly expand your solution, giving you a full 360-degree view of the customer when partnered with additional Fusion offerings such as Oracle CX Sales. Fusion Service can also be integrated with solutions such as Oracle Digital Customer Service and Intelligent Advisor to provide online self-service tools.

Fusion service

Marketing

Oracle Eloqua is a top-of-the-range Marketing Automation platform, offering all of the classic Marketing Automation features such as advanced scheduling, campaign management, and a configurable email development dashboard, while revealing more about your customers through in-depth BI.

Connect your marketing automation platform across eCommerce, CRM, Service and more to offer the most personalised experience possible. Deliver campaigns at the right time, in the right way, to maximise lead-building opportunities while keeping the customer happy with what they receive from you.

Marketing
Order Managment
Product Hub/PIM
Product Development
Inventory Management
Manufacturing
Service Logistics
Maintenance
Procurement

Order Managment

Oracle’s omnichannel order-to-cash solution, Oracle Order Management, is a dynamic tool which supports organisations to increase profit margins, improve customer service, and move faster on order execution.

Being part of Oracle’s Fusion platform allows Order Management to natively integrate with a whole host of other enterprise applications, creating the most well-connected and streamlined lead-to-cash system in the market.

Order Managment

Product Hub/PIM

Product Hub serves as the Enterprise-wide single source of truth for products and their relevant data. Integrating seamlessly with your eCommerce portal, as well as key enterprise systems such as PLM. With Product Hub, you get faster product launches, efficient omni- channel commerce, and superior customer experience.

Oracle Product Hub is natively integrated with other Oracle SCM Cloud products and offers rich capabilities around data consolidation, data cleansing, data governance, and data sharing.

Product Hub/PIM

Product Development

Oracle Product Development Cloud (PD) provides faster, more efficient, and collaborative product development and launch processes. It provides a robust change management system to control the modifications in a product and it’s structure by enabling the approval of change orders before the changes are published.

Product Development gives complete visibility of the evolution of your products by tracking their iterations, allowing you to have full visibility of your product’s development history and supporting changes for faster launch and change periods.

Product Development

Inventory Management

Oracle Inventory Management gives complete visibility of the material movement in your company and across your global supply networks. It provides faster order fulfilment by automating, streamlining, and controlling inventory operations.

Oracle Inventory Management’s dashboards provides substantial visibility into all material movements across your internal and external locations. It provides easy and flexible inventory counting processes which hypercharge your ability to have more robust supply chain visibility systems – benefitting you, and your customers.

Inventory Management

Manufacturing

Oracle Manufacturing Cloud offers a robust solution which streamlines and improves the efficiency of Discrete, Process, or Mixed-Mode manufacturing. It provides a quick and user-friendly UI for defining the manufacturing processes of all the products in your supply lines.

Crucially, Oracle Manufacturing Cloud reduces the time taken in fulfilling your Sales Orders by leveraging its native integration with Oracle Order Management and other Oracle SCM applications. This allows you to effectively monitor the manufacturing costs and variances by plant, and determine root causes for cost variations.

Manufacturing

Service Logistics

Oracle Service Logistics connects Oracle Service and Oracle Field Service with Oracle Supply Chain modules to provide an end-to-end solution to support your Field Service teams.

Oracle Service Logistics connects the gap between engineer and depot, enabling your field service technicians to easily order, receive, transfer, and reserve parts for their trunk stock, ensuring they always have the right parts. Oracle Service Logistics also provides complete visibility of Service requests raised across all sources, ensuring your in-field engineers and agents are always connected and in communication with your desk-based service teams.

Service Logistics

Maintenance

Oracle Maintenance Cloud streamlines the corrective and preventive maintenance operations of your organisation. It provides a 360-degree view of your assets, including full visibility of its maintenance, meters, and hierarchy.

Powered by advance technologies like IoT cloud and Machine learning to provide Predictive Maintenance and Prescriptive Maintenance capabilities, Oracle Maintenance Cloud helps you to avoid unplanned down-time.

Maintenance

Procurement

Oracle Procurement Cloud is an integrated end-to-end solution for managing your Source-to-Settle operations. It simplifies the buying process for your employees, and maximises user adoption with a consumer-like, guided experience.

Oracle Procurement Cloud automates business processes, enables strategic sourcing, improves supplier relationship management and simplifies buying resulting in lower risk, improved savings, and greater profitability.

Procurement
Receivables
Payables
General Ledger
Cash Management
Fixed Assets

Receivables

Oracle Receivables supports the day-to-day running and maintaining of accounts receivable operations, including a host of services to support customer billing and payment actions; revenue recognition and changes; accounts receivable balances, and reconciliation to your General Ledger.

Receivables

Payables

Oracle Payables ensures you can view and report on your accounts payable transactions across foreign-currency, global tax regimes, and future-dated payments. A comprehensive payables system, Oracle Payables can improve margins, instil corporate fiscal discipline, and optimise business relationships with a streamlined payables system.

Payables

General Ledger

Oracle General Ledger is a fast and scalable general ledger application, providing tools for real-time visibility into your financial results. It automates financial processing; importing and posting up to 42 million journal lines per hour.

A comprehensive financial management solution, Oracle General Ledger supports you to meet financial compliance and improve your bottom line.

General Ledger

Cash Management

Oracle Cash Management ensures you can efficiently and effectively manage and control your cash cycle. Part of the Oracle Cloud Fusion platform, it provides flexible and comprehensive cash forecasting at an enterprise level.

Oracle Cash Management comprehensively supports the managing of bank account activity and controlling of cash positions, enabling you to simply analyse cash positions and forecast cash requirements through configurable dashboards, reports, and work areas.

Cash Management

Fixed Assets

Oracle Fixed Assets supports across 4 central business processes; retirements, adjustments, additions, and depreciation. Simplifying asset management and accounting complexities, it reduces the cost of asset ownership with a full view of all assets across the organisation.

Oracle Fixed Assets simplifies the management of your largest capital investments, integrating into major financial systems, automating business flows and centralising accounting rules, maximising the return on your global assets.

Fixed Assets
Integration
VBCS
APEX
Oracle Fusion Middleware

Integration

Oracle Integration Cloud is an incredibly effective platform from which to manage all non-native (i.e. 3rd party) integrations across applications, allowing you to connect both cloud and on-premises applications from a wide range of vendors.

Oracle Integration Cloud utilises a range of pre-built application adapters and process flows, in conjunction with a point-and-click visual designer, to simplify the creation of integrations between both on-premises and cloud applications.

This extensive library of dedicated pre-built adapters provides a time-efficient, secure and scalable method of connecting everything from Enterprise level technologies, such as Oracle HCM, Oracle CX, SalesForce & SAP, down to bespoke tools and utilities.

Integration

VBCS

Oracle Visual Builder is a secure cloud-based software development Platform-as-a-Service (PaaS) which is utilised as an open-source solution to develop and deploy applications within Oracle Cloud. Suitable for both web and mobile app development, Oracle Visual Builder lets you create web interfaces that work seamlessly with your other Oracle Cloud applications while also integrating with any REST-based connection for 3rd party compatibility.

Visual Builder is browser based, allowing you to start immediately, and gives you access to powerful visual app design tools, including drag-and-drop functionality. Easily define new objects, replace spreadsheets, and publish with the click of a button.

VBCS

APEX

Oracle Application Express (APEX) is the world’s most popular enterprise low-code/no-code data-driven application platform. Leveraging Oracle’s renowned Autonomous Database, it enables you to build secure, scalable enterprise applications that can be deployed anywhere – cloud or on-premises.

APEX supports developers to develop and deploy compelling apps at speed – whether that’s simple spreadsheet replacement or a key system for your organisation’s functioning. Oracle APEX helps you take legacy to the present day in a simple, yet sophisticated way.

APEX

Oracle Fusion Middleware

A comprehensive suite for developing, deploying, and managing applications in hybrid IT environments, enhancing agility, integration, and user experience across digital channels. Key components include:

  • Oracle WebLogic Server: Scalable Java EE application server for cloud and on-premises.
  • Oracle Access Management: Identity and access management for secure, compliant access.
  • Oracle Identity Governance: Automates user access, improving security.
  • Oracle SOA Suite: Enables seamless application integration through service-oriented architecture.
  • Oracle WebCenter Sites: Manages digital content delivery across channels.
  • Oracle WebCenter Content: Enhances collaboration and productivity through content lifecycle management.
  • Oracle WebCenter Portal: Builds unified, personalised web portals.
Oracle Fusion Middleware
Oracle Human Capital Management (HCM)
Core HR
Talent Management
Workforce Management
Payroll Management
HCM Analytics

Oracle Human Capital Management (HCM)

Oracle Human Capital Management (HCM) is a comprehensive cloud-based solution designed to manage the entire employee lifecycle. It enables organisations to streamline HR processes, enhance employee experiences, and drive business outcomes through effective talent management. Key features of Oracle HCM include:

Oracle Human Capital Management (HCM)

Core HR

Effectively manage a global workforce. Plan, manage, and optimise global people processes with a single common data source. Make better decisions, personalise your employee experiences, and leverage highly configurable workflows that offer scalability and localisation.

Core HR

Talent Management

This component supports end-to-end talent management from source, recruit, onboard, manage performance, develop careers, and plan succession—all in one place.

Talent Management

Workforce Management

This component supports scheduling, time tracking, and labour analytics, enabling organisations to optimise workforce productivity and manage labour costs effectively.

Workforce Management

Payroll Management

Simplifies payroll processes with a highly configurable solution that is fully unified with Oracle Fusion Cloud HCM. This ensures accurate and timely compensation for employees, complies with tax regulations, and reduces administrative burdens on HR teams, regardless of industry or company size​.

Payroll Management

HCM Analytics

Enables HR professionals to make data-driven decisions, track key performance indicators (KPIs), and evaluate the effectiveness of HR initiatives.

HCM Analytics
Your Interests

Customer Experience & Intelligent Service

Why is Intelligent asset-based service important?

In a world driven by predictive intelligence, businesses must shift from reactive to proactive strategies to meet customer expectations and thrive in competitive markets.

Intelligent service in asset management utilises advanced technologies like AI and data analytics to optimise asset interactions, providing proactive, personalised assistance through tools such as predictive maintenance algorithms and remote monitoring systems.

This approach aims to streamline asset maintenance processes, enable faster responses to issues, and deliver tailored maintenance schedules, ultimately enhancing asset reliability, uptime, and customer satisfaction.

What is Asset Based Field Service?

To put it simply, field services refer to any work conducted outside the office – including product delivery, repair and maintenance, and home visits. In turn, Field Service Management is the means by which to organise and optimise these mobile operations in the most efficient manner possible.

On the other hand, asset service refers to the management of physical assets such as equipment, machinery, vehicles, and tools. It is field service agents who are performing the essential work of maintaining, servicing and repairing these physical assets.

Field and asset service are intrinsically linked processes that, when working together, can maximize the performance, longevity and efficiency of assets while minimising operating costs for your organisation.

What does it do for your business?

 

  • Extended asset lifetime: By implementing preventive maintenance strategies, businesses can reduce the chance of equipment failure, decrease unscheduled downtime, and extend the overall lifetime of an asset. This not only leads to long-term cost savings but allows business to operate more sustainably.
  • Improved inventory management: Monitoring inventory levels and distributing spare parts is essential for good service management. Technologies such as AI can help this process by analysing historic patterns to predict stock levels, as well as trigger events such as part dispatching to ensure that field service agents have what they need to complete a job.
  • Empowered field service agents: Arm field service agents for success by providing with real-time access to necessary tools or resources while on the job. This can include pre-defined workflows, diagnostic data, asset service histories, and more.
  • Streamlined communication: By operating off a single platform, all departments can benefit from centralised real-time updates and collaborative tools that can enhance coordination and reduce delays.

What industries use asset service management?

To put it simply, if a business manages a mobile workforce that performs maintenance, repair, or service of physical assets, then they would be a good fit for an intelligent asset-based field management platform. Here are just a few examples:

  • Manufacturing: Manufacturers use preventive strategies to reduce maintenance costs, extend asset lifetime, and minimise downtime of their machinery.
  • Communications: Telcos need continuous remote tracking and assistance to monitor their network infrastructure to ensure that their services remain uninterrupted.
  • Healthcare: Medical providers can facilitate predictive asset service management to meet regulatory compliance and keep critical medical devices in optimal condition.
How can Enigen help? If you’re new to field service asset management, or want to upgrade your existing system, then our dedicated teams will be more than willing to sit down with you and your colleagues to outline the best approach to suit your business.
The Evolution of the Field Service Platform – Blog
“Autopilot” mode in the service lifecycle – Blog

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