A Digital Transformation Roadmap for Customer Experience (CX)
#ActAsOne delivers a roadmap of technology innovation and a complete customer experience solution. This futureproofs any application investment from the start, using a consultative methodology of iterative technology developments, over a 24 to 36-month period, in line with market change.
The concept takes Enigen and Oracle’s joint customers through an assessment, which helps them meet their commercial challenges and improve the overall Customer Experience. Through a combination of journey mapping and business capability assessments an ROI business case is developed prior to any future spend.
Alex Love, Enigen UK Managing Director, had the following to say about the launch of ActAsOne: “In the past organisations have made tactical buying decisions at departmental level, but CX doesn’t work through one department, it needs to be standardised across the organisation – ‘ActAsOne’ delivers our customers that vision, with the flexibility to change but ensuring that there is a cohesive technology investment throughout.”
The full Press Release can be found via Realwire.com here.