Category: Corporate News

The Manufacturing Experience Cloud

Digital Transformation Manufacturing

Our aim is to make it simpler for manufacturers to transform their businesses in an age of digitisation and Industry 4.0. Leaning on Enigen’s in-depth Manufacturing knowledge, and the power of Oracle’s industry leading CX technology, we introduce Enigen’s Manufacturing Experience Cloud.

Developed as a data-driven connected platform, the Manufacturing Experience Cloud focuses on five core elements:

  • Webshops for Products, Parts and Rentals
  • Configuration, Pricing and Quoting Automation
  • Servitisation and Subscription Models
  • Customer Service Led Engineering
  • IoT, Augmented Reality and Predictive Maintenance

Watch the video below to find out more, or go directly to www.manufacturing.enigen.co.uk

Enigen UK Launch Industry Proposition for High-Tech Distributors

High-Tech Manufacturers

High-Tech Distributors & I.T. Resellers Industry Proposition

Today is an exciting day as Enigen UK launch our new Industry Proposition for High-Tech Distributors & I.T. Resellers, building on our sector experience and utilising industry research to assist organisations in making futureproof technology selections, and designed to transform Customer Experiences in B2B.

Steve Elsham, Senior Director of CX Applications at Oracle, had the following to say about the proposition’s launch:

“Enigen’s Hi Tech proposition delivers innovation to a changing B2B economy. The combined capability of Oracle’s CX Apps and Enigen’s sector knowledge is helping our combined customers digitise their processes, and drive business through modern channels with rapid time to value.”

Take a look at the full Press Release for High-Tech Manufacturers & I.T. Distributors, published by Realwire here.

The new Industry Proposition follows the successful launch of our #ActAsOne proposition, which delivers a roadmap of technology innovation and a complete customer experience solution. Find out more on our YouTube channel.

Enigen UK AWARDED ORACLE Cloud Excellence Implementer (CEI) Status

Enigen are pleased to announce recognition and certification within the Oracle Cloud Excellence Implementer Programme announced at Oracle Open World this week. It emphasises the tighter relationship Enigen has with Oracle around Cloud Implementation success, product practices and implementation quality that our customers receive.

The CEI program recognises partners who:

  • Demonstrate specific expertise focused on Project Management and Implementation Governance
  • Project success and customer satisfaction during Oracle SaaS Cloud implementations
  • Depth of product knowledge as experts

As Enigen are focused on Oracle’s CX Cloud Applications, the modules are broken down into specific categories relevant to our business focus. As part of the process, Oracle talked to our mutual customers, they reviewed our consultant’s competencies, they assessed the ‘amount of times’ we’ve delivered around a certain skill set, and validated our customer satisfaction ratings.

This recognition from Oracle is an acknowledgement of a great team effort, from undertaking the training right through to the successful delivery of projects and reflects the positive feedback received from customers.

Enigen’s Managing Director, Alex Love, who was at Open World for the announcement was interviewed on the programme. He said;

“This is fantastic news for our customers – being part of the CEI programme gives our team the accreditation they deserve, and our customers the confidence of successful implementation. For Oracle, they have confidence in us working collaboratively with their customers to drive implementation excellence”

Enigen’s business model is to work with our customers to define, plan and implement their Customer Experience Strategy. This is underpinned by the deployment of best-of-breed Oracle CX technology in the Cloud, so to receive recognition for the commitment and investment in our team is something we are very proud to have received.

PRESS RELEASE: Enigen Launch new “ActAsOne” Cloud Proposition

A Digital Transformation Roadmap for Customer Experience (CX)

#ActAsOne delivers a roadmap of technology innovation and a complete customer experience solution. This futureproofs any application investment from the start, using a consultative methodology of iterative technology developments, over a 24 to 36-month period, in line with market change.

The concept takes Enigen and Oracle’s joint customers through an assessment, which helps them meet their commercial challenges and improve the overall Customer Experience. Through a combination of journey mapping and business capability assessments an ROI business case is developed prior to any future spend.

Alex Love, Enigen UK Managing Director, had the following to say about the launch of ActAsOne: “In the past organisations have made tactical buying decisions at departmental level, but CX doesn’t work through one department, it needs to be standardised across the organisation – ‘ActAsOne’ delivers our customers that vision, with the flexibility to change but ensuring that there is a cohesive technology investment throughout.”

The full Press Release can be found via Realwire.com here.