Webinar: How FLSmidth Are Empowering Their Customers With B2B Ecommerce

Date: 20th September 2022
Location: Online Webinar hosted by Dansk Erhverv


Contact Name: Oscar Catling
Contact Telephone: +44 (0) 7824 515871
Contact Email: [email protected]

FLSmidth provides innovative engineering, equipment and service solutions to the global mining and cement industries, headquartered in Copenhagen, Denmark. They help their customers to improve performance, drive down costs and reduce environmental impact.

FLSmidth is experiencing an increasing demand from customers to provide digital sales solutions, like B2B integrations and eCommerce solutions and have been working with Digital Consultancy Enigen since 2019 to implement B2B eCommerce solutions in various formats, particularly for their spare & wear parts business.

This webinar will take a close look at the journey FLSmidth have taken in the pursuit of improving their customer’s experience in transacting with them, focusing on the following areas:

  • Where FLSmidth saw the opportunity with eCommerce
  • Their overall goals for their eCommerce projects
  • Why driving for improved CX is so critical in B2B
  • Lessons learned from various stages of their projects

Join us and FLSmidth on a webinar hosted by Dansk Erhverv (The Danish Chamber of Commerce) on the 20th September to hear directly from FLSmidth how they are empowering their customers with eCommerce.

In Partnership With


9:00 am - 9:05 am
Welcome & Introduction to Enigen with Alex Love
9:05 am - 9:35 am
How FLSmidth Are Empowering Their Customer With B2B eCommerce with Charlotte Birkrem
9:35 am - 9:45 am
Q&A with Alex Love and Charlotte Birkrem



Alex Love

Managing Director, Enigen

Alex Love is the Managing Director of Enigen, a Digital Customer Experience & Supply Chain Management Consultancy, with over 11 years’ experience of helping clients to digitise their business processes & develop new revenue streams.


Charlotte Birkrem

Digital Program Manager, FLSmidth

Charlotte Birkrem is a Digital Program Manager at FLSmidth, driving digital initiatives that improves efficiency and customer experiences in the aftermarket sales and order management processes, implementing solutions using eCommerce and PIM and B2B integrations. Charlotte has more than 20 years of experience with project and program management.