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We organise regular events. Whether you’re one of our existing customers or you’re thinking of transforming your customer experience, we’ve got an event for you. Below is a list of our upcoming events, including a link to each event’s details. Feel free to contact us if you have any questions. See you at an event soon!
News
Top 5 challenges in your B2B online sales transition: #3 online sales with both B2B and B2C Ecommerce
Contributor: Ozan Yavasoglulari, Managing Consultant – eCommerce & Portals. In my last blog I talked about the concept of ‘Simple in Behaviour, Complex in Use’, which you can read here. In this...
Enigen Certified on Oracle B2B/B2C Service!
We are pleased to announce in March, we achieved the formal certification for Oracle B2B/B2C Service, one of only 8 partners globally who have achieved this and one in 6...
Get To Know Us : Mark Le Surf-Hall, Senior Project Manager
Contributors: Aja Cheal, Marketing Executive Apprentice and Mark Le Surf-Hall, Senior Project Manager Our Get to Know Us series takes a look at the journeys of some of our team...
Why Visibility Into Your Supply Chain Is So Critical
Contributor: Vishnusurya Pinnamaraju, Senior Supply Chain Management Consultant For large manufacturers and distributors, gaining a comprehensive understanding of everything that’s happening in your Supply Chain – individual components; sub-assemblies; and...
International Women’s Day 2022
This year's theme for International Women's Day was 'Break The Bias'. On the day, many of the women of Enigen got together in person in our Colchester office to celebrate...
Get Your Business Ready For CPQ
Contributor: Mike Bramble, Managing Consultant - Commercial Performance Applications A few years ago, CPQ (Configure, Price and Quote) was an acronym that many organisations knew of but had on the...
A Perfect Match: CPQ + Price Optimisation for Manufacturers
Contributors: Mike Bramble (Enigen), Lindsay Duran (Zilliant) Recently, our very own Mike Bramble sat down with Lindsay Duran, host of our partner Zilliant's 'B2B Reimagined' podcast, and discussed how CPQ...
5 Ways Robust Supply Chain Management Can Support Great Customer Experience
Contributor: Vishnusurya Pinnamaraju, Senior Supply Chain Management Consultant, Enigen In today’s competitive market, your customers aren’t just looking for vendors who are reliable or have good prices. They’re expecting more...
Enigen and Oracle featured in the Independent on connecting CX & SCM
In an Industry View piece published on Business Reporter and the Independent, our Managing Director Alex Love was quoted discussing key themes around the importance of supply chain data in relation to...
Get To Know Us: Joshua Mehigan, Support Analyst
Contributors: Oscar Catling, Marketing Manager and Joshua Mehigan, Support Analyst Our Get To Know Us series takes a look at the journeys of some of our team in their time...
Experience-Driven Portals to Improve CX & Streamline Supply Chains
Customer demands are changing and with it, the way we buy and sell in the B2B landscape is evolving. The demands on their supply chains and how they are managed...
How to prepare your customer service team for the next big disruption
Contributor: Owen Stone, Senior CX Consultant, Enigen COVID-19. A disease that has changed the world. No-one in 2019 could have predicted the impact that a global pandemic would have on...
Top 5 Challenges in Your B2B Online Sales Transition: #4 Complex in Behavior, Simple in Use
Contributor: Ozan Yavasoglulari, Managing Consultant – eCommerce & Portals. #4 COMPLEX IN BEHAVIOUR, SIMPLE IN USE In this post, we’ll look at number four in the list of the top five common...
Get To Know Us: Emily Smakowski, Alliances Executive
Contributors: Oscar Catling, Marketing Manager and Emily Smakowski, Alliances Executive Our Get To Know Us series shines a spotlight on some of the team here at Enigen, to give you...
Enigen Awarded Bronze in the Mind Workplace Wellbeing Index
We are proud to announce that we have been awarded a Bronze in Mind’s Workplace Wellbeing Awards 2020-2021! Here's what our Director of People & Culture, Erin Shaw, had to...
Our take on the Women in Technology Online Festival 2021
The Women In Technology Online Festival is a global festival celebrating the power and resilience shared amongst female tech professionals. For the second year in a row, we made sure...
What’s it like to be a woman working in technology?
To mark the Women in Technology Online Festival, we asked some of our team who attended the event to answer four questions on what it means to be a woman...
Enigen Become First Certified Oracle Partner in Europe for CX Commerce
We are pleased to announce we have been formally certified on Oracle CX Commerce, the first Oracle partner in Europe to achieve this certification and the second partner globally. To...
Oracle B2C Service: Why You Should Use Enhanced Business Rules
Contributor: Owen Stone, Senior CX Consultant If you've spent any time configuring Oracle B2C Service, you'll know how absolutely indispensable Business Rules are. They form the core of B2C Service’s...
Get To Know Us: Vasileios Toumpelis, Analyst Developer
Contributors: Oscar Catling, Marketing Manager and Vasileios Toumpelis, Analyst Developer Our Get To Know Us series shines a spotlight on some of the team at Enigen, to give you a...
CX CheatCodes Podcast 003 – What is CX Transformation? Specifics & Unique Complexities
Designed for Customer Experience Leaders and Digital Transformation professionals, our CX CheatCodes podcast arms you with the best tips, tricks, and tools to help you develop your CX strategy, define...
Top 5 Challenges in Your B2B Online Sales Transition: #5 B2B Buyer-Specific & relevant content
Contributor: Ozan Yavasoglulari, Managing Consultant - eCommerce & Portals. Quite a bit has been written around the challenges companies face in transitioning their B2B sales online, ranging from Marketplace digital...
Watch: What Does The Future Look Like for B2B Sales Leaders?
The landscape of B2B sales has changed a great deal over the last 12 months. Customers expect more, and are increasingly going online to transact. And as our Managing Director...
Employee Wellbeing: How We’re Supporting Our Team in 2021 and Beyond
As we mark just over 1 year since the first nationwide lockdown in the UK due to the global pandemic, we wanted to take the time to shine a spotlight...
Enigen Achieve Oracle Sell Partner Status
We are pleased to announce we are now a formally accredited Oracle Sell Partner. We have been working with Oracle for the last 11 years as an Oracle CX Implementation...
Get To Know Us: Nathan Egner, CX Consultant
Contributors: Oscar Catling, Marketing Manager and Nathan Egner, CX Consultant Our Get To Know Us series shines a spotlight on some of the team at Enigen, to give you a...
CX CheatCodes Podcast 002 – Build Your CX Transformation Project Team
Designed for Customer Experience Leaders and Digital Transformation professionals, our CX CheatCodes podcast arms you with the best tips, tricks, and tools to help you develop your CX strategy, define...
CX CheatCodes Podcast 001 – Where To Start Your CX Transformation
If you know something about your Customer Experience needs changing but you're not sure where to start, our new podcast series CX CheatCodes is here to help. Designed for CX...
2021 Customer Service: “Empathy, Digital, and Virtual Customer Care”
Our comment on Forrester's Predictions 2021: It's All About Empathy, Digital, And Virtualizing Customer Care. Comment by Evan Bridges. "The accessibility of technological developments relating to customer service has exploded...
The Rise of Online Sales Post-COVID19
Contributor: Alex Love - Managing Director Five years ago in the B2B space I used to talk to clients about CRM, sales force automation and single customer views. Many of...
Our take on the Women in Technology Festival
The Women In Technology World Series Online Festival is a global festival celebrating the power and resilience shared amongst female tech professionals. This year we made sure that any of...
Our statement regarding COVID-19
Enigen would like to reassure our colleagues, customers and partners that we will be continuing to operate full services and support their business as usual during the COVID-19 outbreak. We...
The Manufacturing Experience Cloud
Our aim is to make it simpler for manufacturers to transform their businesses in an age of digitisation and Industry 4.0. Leaning on Enigen’s in-depth Manufacturing knowledge, and the power...
Enigen win Oracle CX Partner of the Year for Denmark
Enigen are Oracle CX Partner of the Year for Denmark! In case you missed it, last Thursday (28th Nov) Enigen were named Oracle's Customer Experience Partner of the Year for...
Going Digital Podcast 007 – A Discussion on the Impact of Digital in the Insurance Industry
Insurance has seen major transformation in recent years with new players and disruptors entering the market, and legacy organisations fighting back with new service offerings and an extended level of...
The Age of Connectivity: When IoT Devices Supercede Human Presence on the Web
During 2008, there was a seismic shift that would predestine how we’d continue to interact with technology. It was at this point that it was estimated that more devices were...
Celebrating Enigen’s “#EniGEM” for Q1 2019!
At Enigen we have a recognition scheme called EniGEMS. An #EniGEM is an employee that goes above and beyond, working in line with our values; Being Innovative; Acting with Integrity;...
GDPR Winback Webinar – Download now!
With all that happened over 2018, GDPR, the landmark privacy regulation around customer ownership of data might feel like an aeon ago. Yet many Financial Services & Insurance companies are...
Going Digital Podcast 006 – Commitment to Commerce – Oracle Commerce Cloud with Nathan Lawrence
Commerce is changing, and it starts here. As a follow-up to our last episode of Going Digital, 'Confessions of Commerce', our latest episode focuses on the specific solutions to the...
Magento-to-Oracle Commerce Platform Migration Tool
With Magento's recent acquisition by Adobe, many businesses are considering their future in regards to eCommerce and the type of platform that suits their needs, now and in the future....
Going Digital Podcast 005 – Confessions of Commerce – A Discussion on the Landscape of Modern Commerce
In episode 5 of our regular podcast series, our presenter Oscar discusses the landscape of modern Commerce technology with Oracle Commerce Cloud leads Sunny Johal and Tom Hallam. The three...
Going Digital Podcast 004 – Full Engagement – Oracle Engagement Cloud with Cris Viedma
In episode 4 of the Enigen podcast Going Digital, our presenter spoke with Enigen's Head of Consulting Services, Cristobal Viedma, about his role at Enigen and how he works to...
Going Digital Podcast 003 – Ask the Analysts – Oracle Sales & CPQ Cloud with Enigen Analysts
In our latest episode of the Enigen podcast series Going Digital, we spoke to two of our Analysts who joined the team last year to see how they're getting on...
Going Digital Podcast 002 – Super Service – Oracle Service Cloud with Jess Lynch
The next instalment of our new Podcast series Going Digital is an insight into Oracle Service Cloud, and how this technology can equip your Service teams with all of the tools, knowledge...
Going Digital Podcast 001 – Marketing Magic – Oracle Eloqua with Phil Boyden
Introducing you to the first of our Podcast series Going Digital, an insight into the team at Enigen and the Oracle CX products that they work with. Each week we...
CX Digital Transformation in Sales pt. 2 – An #EnigenReadinar
The following blog is part of our #EnigenReadinar series, designed as selection of condensed, text-based Webinars for you to read in your own time. The following blog is Part Two...
CX Digital Transformation in Sales pt. 1 – An #EnigenReadinar
The following blog is part of our #EnigenReadinar series, designed as a selection of condensed, text-based Webinars for you to read in your own time. In this two-part blog, we...
Enigen UK Launch Industry Proposition for High-Tech Distributors
Today is an exciting day as Enigen UK launch our new Industry Proposition for High-Tech Distributors & I.T. Resellers, building on our sector experience and utilising industry research to assist...
Enigen UK AWARDED ORACLE Cloud Excellence Implementer (CEI) Status
Enigen are pleased to announce recognition and certification within the Oracle Cloud Excellence Implementer Programme announced at Oracle Open World this week. It emphasises the tighter relationship Enigen has with...
3 Essential Components to Becoming a CX Superhero
Excellent customer service is the cornerstone of great customer experience (CX). A 2015 survey by Censuswide of 2,000 UK adults found that almost one in three (29%) of the respondents...
Are You Embracing Member Experience in Private Healthcare?
Customer Experience (or in the case of Private Healthcare, Member Experience) has become the hallmark of the successful modern organisation. Netflix, Amazon and Uber are 3 of the most well-known,...
‘Mind The Gap’ – Bridging the Gap between Marketing & Customer Service Teams – An #EnigenReadinar
The following blog is part of our #EnigenReadinar series, designed as selection of condensed, text-based Webinars for you to read in your own time. In this particular blog, we revisit...
PRESS RELEASE: Enigen Launch new “ActAsOne” Cloud Proposition
A Digital Transformation Roadmap for Customer Experience (CX) #ActAsOne delivers a roadmap of technology innovation and a complete customer experience solution. This futureproofs any application investment from the start, using...
Is Your CX Strategy Coming from the Top?
To continue our series of CX (Customer Experience) trends for 2017, based on CX Networks great report, we will be discussing the importance of a company's CX strategy coming from...
Are You Emotionally Engaging Your Customers?
To continue our series of CX (Customer Experience) trends for 2017, based on CX Networks great report, we will be discussing how important it is to emotionally engage your customers...
How Do You Retain Your Customers?
Predicting the future of CX (customer experience) is difficult at the best of times. The innovation of current technology and invention of new technology is prevalent in the 21st century....