The Prince’s Trust are a UK focused Charity, focused on helping improve the lives of 13 to 30-year-olds. The Trust has helped more than 825,000 young people since 1976, giving them the skills and confidence to turn their lives around.
As a result of the huge success of the charity’s programme, delivering a Digital Transformation Programme was inevitable to support the rapid change and volumes of enquiries.
“The Customer Journey is at the core of what we are trying to achieve, and Enigen came in very much to guide us, support us in the journey of really designing the core system that allows us to be more efficient and more streamlined around how we communicate with young people, but also to help some of our staff become more efficient about how they deliver consistently to the young person.”- Digital Transformation Director
Enigen, have been working with the Trust on how the ongoing young person’s journey can be supported by enhancing and developing the foundations already built, designing and implementing a core platform to remove antiquated systems and poor inconsistent data and processes.