The Jewellery Channel is a falling-price auction-style home shopping channel and online retailer specialising in jewellery and gemstones. After a successful implementation of Oracle Service Cloud by Enigen, TJC engaged with our Managed Services & Support Team, continuing the support for their Oracle CX products post-implementation.
“From the offset and during the implementation, the development team at Enigen UK were involved and gave me the best possible options for a good system within the time frame allocated.
TJC have now been working with Enigen UK for almost 1 year, and our dedicated Service & Support Managers always have a clear understanding of my business and requirements to optimise the Oracle Service Cloud application we use here at TJC across the business.
The experience as a whole would be one of a partner rather than a service provider, I hope this momentum continues in the years to come.”- IT Services Lead
Throughout the initial project, Enigen & TJC worked side-by-side to identify the long-term strategy of the transformation of their Service team. After the project was completed TJC moved over to our Managed Services team to offer recurring monthly technical support, change requests, and upgrades to their technology.