TH March is the UK’s leading jewellery trade insurance brokers, offering unique policies and tailored insurance solutions to meet their customers’ needs. In operation since 1887, they are the appointed brokers of the NAJ, CMJ and NPA. TH March wanted a way to reach their customers to drive better engagement across multiple platforms.
“We looked at a CX solution to give us better transparency, better relationship, better communication with our customers. What we liked about Oracle's approach was that they brought in Enigen right from the very start to help with our queries from a technical basis. Our reassurance throughout the project was that Enigen were always very responsive, very active, and always working on our side.”- Group CEO
Enigen and TH March worked side by side to map out a process of implementation, securing quick wins through the deployment of Oracle Eloqua and Social Cloud while identifying further achievable goals in their roadmap with applications like Oracle Engagement Cloud, working to ensure the integration of these solutions would yield positive results for the business.