Application Support Technician
Job Title: Application Support Technician (Support Analyst)
Hours: Full time (40-hours per week)
Are you ready to join an organisation moving forward and delivering internal change due to a successful 2020?
Do you have a passion for offering technical support and delivering a great customer experience?
Have you been looking for a supportive environment driven by developing and rewarding their colleagues?
Then this opportunity could be the one for you.
For context, Enigen is a leading consulting Oracle Platinum Partner, delivering customer experience (CX) implementations across a wide range of sectors, and organisations. With over 10 years’ experience in the CRM and Customer Experience space, Enigen has one of the largest portfolios of customers implementing Oracle solutions across eCommerce, Sales, Marketing, CPQ, and Service in the UK market.
The role of Application Support Technician (Support Analyst) sits within Enigized, our Managed Services offering and is responsible for the end-to-end management of support tickets raised by customers for products across the Oracle CX platform, working closely with all members of the Managed Services & Support team. In addition, there will be on-going management of tickets raised internally with Enigen and supporting internal improvement projects.
What will you actually be doing? When it comes to our external customers, there will be a range of ways you’ll be supporting them:
- Oracle notification management
- Upgrade management
- Incident management and managing bugs/issues
- Change requests to align with the customer’s new/updating business process’
- 3rd party integrations
- Project support
The ways to resolve these are complex and challenging.
Key to your success, along with a drive for developing your knowledge, will be communicating with customers to obtain the necessary information to assess and resolve tickets.
When supporting your Enigen colleagues, you will be a key component in supporting our continued growth and development plans, alongside the continuous improvement and evolution of Enigized as a whole.
We are entering an exciting period as a business, growing across multiple teams to support the evolving needs of our customers. As such, the ability to adjust to an environment dedicated to continuous improvement is important.
What else do we look for? Experience in a similar technical support position within a service desk environment is, naturally, an advantage.
Additionally, exposure using, developing, or administering any CX or CRM system is desired, alongside knowledge of object-oriented languages.
We offer an environment we have developed to support your success, offering you the opportunity to develop your knowledge with Oracle applications utilising best-in-class resources, alongside peers passionate about what we do and enabling each other’s successes.
The work we do is instrumental in supporting our customers achieve their goals.
If you are looking to make a difference, move your career along to the next step, whilst helping us to drive continuous improvements within this exciting function, we encourage you to reach out with an application.
In the short-term, you will be onboarded remotely. Once restrictions are lifted, this role will be based from our Colchester office.
Enigen UK is an equal opportunity employer and is committed to a policy of treating all its employees and job applicants equally. We will avoid unlawful discrimination in all aspects of employment, including recruitment and selection, promotion, transfer, opportunities for training, pay and benefits, and all other terms of employment.
Enigen UK strives for an inclusive workplace where all forms of diversity are valued, including gender, race, religion, ethnicity, sexual orientation, gender identity, gender expression, age, disability, or background.